Customer Services

We think our customer service is the best in the business – it's something we’re really proud of.  

You can do most of the things you need to do here. Like pay your bill, give us a meter reading or tell us you’re moving. You can also find out what to do in a power cut or read our energy saving advice. All this and more.

If you’d rather speak to us please call us – we’d love to hear from you – our numbers are in the column to your right.

Our Customer Service

Manage your bills through your computer or smart phone anytime, anywhere.

Get your unique Online Account

Send us regular gas,
electricity and Microtricity
meter readings.

Send us a meter reading

Pay your latest bill online by  credit or debit card, or set up a regular Direct Debit.

Pay your bill

If you’re a customer and you're moving; or if you’ve just moved into a house supplied by Ecotricity, let us know.

Moving home

Smart meters are the 21st Century energy meters.
Find out more about our Smart meter rollout

Smart Meters

All of our contact details are here. Whether you prefer email, phone or letter.

Contact us

Home Hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am - 4pm Saturday. 

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Or email

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Business email:

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

Our Calls

We may monitor calls for quality and training purposes.