Power Cuts Or Gas Leaks

Our office - Unicorn House in Stroud

These pages cover what to do if you smell gas, who to call during a power cut, gas safety information and gas safety checks.

If you smell gas call the National Gas Emergency Service on 0800 111 999.

Don't call from a mobile as this may ignite a spark. Go outside or use a neighbour's phone. Visit the  Gas Leaks and Loss of Supply page to deal with a suspected gas leak safely.

If you feel there is a fault with your meter please refer to our Help and Advice section



What to do if you suspect a power cut and who to call during a power cut.

What to do if you smell gas, dealing with a gas leak safely and what to do if your gas supply stops.

Using gas appliances safely, carbon monoxide poisoning and gas safety checks.

Home Hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am - 4pm Saturday. 

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Or email home@ecotricity.co.uk.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email microtricity@ecotricity.co.uk.

  •  Microtricity0345 555 7 600